1. Information We Collect
a. Information you provide
We may collect prompts, video descriptions, text inputs, uploaded images or media files, account email, and profile information if account features are available.
b. Automatically collected information
We may collect device information, app interactions, usage analytics, session logs, crash data, performance statistics, and IP address for security and abuse prevention.
c. Payment information
Payments are handled by Apple, Google, or other payment providers. We do not store full credit card or billing credentials on Lumiveo systems.
2. How We Use Your Information
We use information to generate videos from prompts, images, and templates; improve app performance; provide customer support; detect misuse; protect the service; and comply with laws or platform policies.
We do not sell personal information.
4. Storage, Retention, and Security
We retain information for as long as needed to provide Lumiveo, meet legal obligations, prevent abuse, resolve disputes, and improve reliability. We use reasonable technical and organizational safeguards, but no system is completely secure.
5. Your Choices and Rights
You may request access, correction, or deletion of personal information by contacting support. Some information may be retained where required for security, fraud prevention, legal compliance, or legitimate business needs.
6. Children
Lumiveo is not intended for children under 13. Users in certain regions may need to be older or have parental consent, depending on local law.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of Lumiveo after updates means the revised policy applies.
8. Contact Us
Creations LLC
1012 Marquez Place Ste. 106-B
Santa Fe, NM 87505
Email: support@lumiveo.app